By placing an order with MAYZAM for products which are sold on the website www.mayzam.com you will be deemed to have read, understood and agreed to these Terms & Conditions (“T&Cs”). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact us by emailing infor@mayzam.com before placing an order with us.

All orders are processed within 5 working days and the delivery may take between 3 to 5 working days. The delivery price will be calculated at the check out and will depend on the size, weight and destination.

We are trusting Royal Mail and occasionally with large orders we may use available courier to deliver your item safely. We will be packing the items in most reasonable and safe way possible. If the item is damaged before it comes to you please write to us (infor@mayzam.com) with an evidence and we make sure we can exchange your order as soon as possible.

If for any reason, you are not entirely happy with a purchase please let us know and we will try to help.

Any unopened product can be returned and fully refunded or exchanged within 14 days of purchase with proof of purchase.

Opened or used products that you are not completely satisfied with can be returned for an exchange within 14 days of purchase with proof of purchase.

For any products that has some warranty attached please visit the brand’s website for further information.

We will refund your payment for the goods as soon as possible by the original payment method. In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.

Please note that once your refund has been processed, it can take your card provider 5 working days to credit your account.